BISNISTIME.COM, MALANG –Thursday March 13,2025 PHM HOTELS successfully hosted its General Manager Conference (GM Con) 2025 from February 19-22 at THE 1O1 Malang OJ. This annual event served as a crucial platform for General Managers across PHM HOTELS’ units to enhance leadership skills, strengthen collaboration, and gain insights into the latest hospitality industry trends.
This year’s GM Con 2025 theme, “Lead ELITE,” an acronym for Empowering Leadership with Integrity, Innovation, Transformation, and Excellence, underscores PHM HOTELS’ commitment to fostering leadership that is not only integral but also innovative and adaptable to change.
The conference commenced with an address from Panorama Group’s CEO, Budi Tirtawisata, who emphasized the significance of adaptation, innovation, and robust leadership in navigating the dynamic hospitality landscape.
Leadership Sharing and Development Sessions:
Over three days, GM Con 2025 attendees participated in various sharing sessions featuring industry experts, including:
- Risa Santoso, BA, M.Ed., who delved into leadership and motivation, providing valuable insights into effective hospitality leadership.
- Alex Tan from TrustYou, who shared strategies for leveraging guest feedback to elevate service quality.
- Bayu Setiadji from Akasia Digital Wahana, who explored the use of communication technology to enhance customer engagement.
- Jesper Palmqvist from STR Global, who delivered insights into global hospitality industry trends and data.
- Meddy Djojoadisoeprapto from Panorama Group, who discussed business management strategies within the hospitality ecosystem.
- Hendra Kusnandar, Chief Product Officer from Alaric, who highlighted the importance of data-driven business decisions.
In addition to the knowledge-sharing sessions, participants underwent military and national defense training at Yonif 502/Ujwala Yudha, Jabung, fostering discipline, leadership, and teamwork.
“More than just a conference, GM Con 2025 was about building stronger connections among our hotel leaders and providing them with new experiences to empower their teams. The blend of inspirational sessions and practical experiences aims to positively impact all participants and enhance service quality across PHM HOTELS,” stated Marcia Amandary, VP of Brand & Development, PHM HOTELS.
Greta Indri, Corporate Brand & Marcom Manager, PHM HOTELS, added, “GM Con 2025 demonstrates that hospitality leadership must evolve and adapt. Through inspiring sessions and hands-on experiences, PHM HOTELS leaders gained new insights and strengthened synergy to deliver exceptional guest experiences.”
With the success of GM Con 2025, PHM HOTELS reaffirms its commitment to developing its leaders and providing outstanding experiences across all its hotel units.
About PHM HOTELS:
PHM HOTELS is a leading Indonesian hospitality management company with a portfolio of hotel brands, including THE HAVEN, THE 1O1, 1O1 URBAN, 1O1 STYLE, FRii Hotel, and PHM Collection. The company is part of Panorama Group, an integrated tourism and hospitality business group with over 45 years of experience. PHM HOTELS offers exceptional stay experiences with a range of modern, world-class properties across Jakarta, Bogor, Bandung, Yogyakarta, Malang, Palembang, Bali, and Gili Trawangan.
For more information, visit www.book1o1.com.
